Return Policy 
 

You must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number/every detail of the order possible.

 

A user may return any product during the time of delivery, or within 3 days if: 
 

• Product does not meet user’s expectation. 
• Found damaged during delivery.
•  Have doubt about the product quality and quantity 
• Received in an unhealthy/ unexpected condition 
•  Is not satisfied with the packaging 
• Finds product unusable 
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• We are continuously monitoring accounts of customers with excessive requests of returns and refunds. We take necessary steps to prevent this. 

A user may return any unopened or defective up to 20% and less, item within 3 days of receiving the item. But following products may not be eligible for return or replacement: 
 

• Damages due to misuse of product 
• Incidental damage due to malfunctioning of product 
•  Any consumable item which has been used/installed 
• Products with tampered or missing serial/UPC numbers 
• Any damage/defect which are not covered under the manufacturer's warranty 
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered. 

 

• Refund Policy

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  softitsecurity tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 3 Days via phone/ text/ email.

  Refund requests will be processed under mentioned situation:
   

• If the service, that Bazarghat fails to complete, requires any refund, it be done maximum within 7 Days after our acknowledgement. We may cancel a contract due to product unavailability, product weight and price variance or for any other reason.
• We will notify you if this is the case and return any payment that you have made. If the cancellation was made in time before the delivery vehicles are dispatched, we will refund or re-credit your debit or credit card with the full amount within 21 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
• If the refund is not adjusted within 21 days of initiating, you must call us (9am-7pm) to get further assistance.
• In the unlikely event that our delivery team delivers a wrong/damaged/decayed item, you have the right to reject the delivery of the wrong item before receiving and you shall be fully refunded for the missing item.
• If the delivery team can only do a partial delivery (a few items might be not available), we will inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.

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  For all the above three scenarios, the refund amount will be sent to Bazarghat Balance of the customer. And the balance can only be used to purchase at softitsecurity. Upon customer's request, Bazarghat will transfer the refund amount to the user's original payment source within 7 days. Refund is only allowed for customers who have paid via bKash or card or other electronic method. For the orders that are paid via Cash, refund is only to be given through Bazarghat Credits.